Frequently Asked Questions
1. What are your office hours?
Our office is open Monday through Friday from 9:00 AM to 5:00 PM. Our friendly staff is happy to help you with unit selection, payments, and any storage-related questions.
2. When can I access my storage unit?
You can access your unit any day of the week—Monday through Sunday—from 6:00 AM to 9:00 PM for ultimate convenience.
3. Where is your facility located?
We’re located at 3815 Dallas High Shoals Hwy, Dallas, NC 28034—close to Gaston College, 321 Flea Market, and Biggerstaff Park with easy access from Highways 321 and I-85.
4. What security measures do you have in place?
Our facility is fully fenced and gated, with 24/7 security camera monitoring and an on-site resident manager to ensure your belongings stay protected.
5. Do you offer climate-controlled storage units?
Yes! We provide temperature-controlled interior units to help protect your sensitive items from extreme weather and humidity.
6. Can I pay my bill online?
Absolutely. We offer convenient online bill pay so you can manage your account from anywhere, anytime.
7. Do you offer moving supplies or truck rentals?
Yes, we sell boxes and moving supplies on-site and also offer truck rentals to help simplify your move.
8. Are there any size options for storage units?
We offer a variety of unit sizes to fit your needs—whether you're storing a few items or an entire household. Call us at 704-215-7182 to learn more about current availability.
9. Do you have equipment to help with moving in and out?
Yes! We provide dollies and handcarts on-site to make loading and unloading easy.
10. Is the facility suitable for business storage?
Definitely. We even offer a conference room on-site, making it ideal for local businesses that need extra space or occasional meeting access.